FAQ

Frequently Asked Questions (FAQ) - Atelier Bizu

1. What is the return and exchange policy? You have the option to return the product within 30 days of receiving it. To start the return process, please contact our support team. The costs of return shipping are borne by the customer.

2. What delivery options do you offer and how much does it cost? All orders come with free standard shipping. The total delivery time, counted from the moment the order is placed, is usually between 7 and 14 working days.

3. How long does it take to deliver? Delivery times may vary depending on the address and logistics provider. The total delivery time, counted from the moment the order is placed, is usually between 7 and 14 working days.

4. What payment methods do you accept? We accept payments by Visa, Mastercard, American Express and Blik.

5. Do you offer discounts or promotions? Yes, we regularly run promotions and special offers. Subscribe to our newsletter or follow us on social media to stay up to date.

6. How do I know if a product is available? Our website shows current stock levels. If a product is listed as available for purchase, it is in stock. If there is any discrepancy, we will contact you immediately.

7. How to choose the right size? On the page of each product you will find a detailed size chart. If you have any further questions, our team will be happy to help you with your choice.

8. Are the offered products original? Yes, all of our products are from reliable suppliers and pass quality inspection before shipment.

9. Do you offer warranty? We guarantee the quality of our products. If you have any problems, please contact us and we will try to solve them quickly.

10. Can I track my order? Yes. Once your package has been shipped, you will receive a tracking number. You can check the status of your order in our tracking panel.

11. What should I do if I receive a damaged or incorrect product? In case of damage or incorrect product, please contact us with photos and a description of the problem. We will carry out the replacement at no additional cost.

12. Is shipping free? Yes, we ship all orders free of charge.

13. Can I cancel my order? Yes, you can cancel your order within 24 hours of placement. After this time, it can be processed. In order to cancel your order, please contact us as soon as possible.

14. Are my payment details secure? Yes, we use modern encryption technologies to ensure the complete security of your payment details.

15. Do you have brick-and-mortar stores? No, Atelier Bizu operates only as an online store.

16. Do you offer gift wrapping or gift cards? We do not currently offer gift wrapping or gift cards.

Atelier Bizu
Eye For Solutions
Numer rejestracyjny firmy: 77777816
Numer VAT: NL003236573B16
Adres: Waterhoen 17, 3831HT Leusden, The Netherlands
Strona: https://atelier-bizu.com
E-mail: info@atelier-bizu.com
Telefon: +31657790568